Risk Telephony Agent

Tallinn, Harju County, Estonia · Customer Support


Monese is looking for a telephony specialist to assist in taking calls regarding enhanced due diligence. The successful candidate will work alongside the AML team to receive and make calls to customers who have been blocked or closed by our AML team. You will be a subject matter expert within the AML team in order to deliver top notch customer service which can at times be testing. Monese AML team will suspend accounts due to multiple reasons which can be a sensitive issue, and the successful candidate should be someone who can tolerate high pressure calls and enquiries.

Full training and support will be provided however previous experience in complaints and a knowledge of AML and Tipping off laws would be beneficial.

Your Responsibilities:


Experience, traits and skills required:

A proactive, can-do attitude as well as the ability to think outside the box and help improve the business, department and processes.


Benefits of working at Monese:

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