Customer Support Team Leader

Tallinn, Harju County, Estonia · Customer Support

Description

ABOUT MONESE

At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody.

Monese serves millions of customers in the UK and Europe, and we are adding new services on a regular basis.

Our fast growing team is located in London (UK), Tallinn (Estonia), Berlin (Germany) and Lisbon (Portugal). By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.


ABOUT THE ROLE

We are looking for a Team Leader to help us lead our fast-growing Customer Support team.

You will be joining a team that is at the center of what we do at Monese - we are the point of contact between our product and our customers, and we live and breathe customer satisfaction.

We do this using the latest technology and through a wide range of channels (email, chat and phone), which makes it even more challenging, but fun!

You will be a key member of the team, impacting millions of customers - all of this, while leading and coaching our high performing team of customer support agents and inspiring them to be best in class for our customers.

If you believe you have what it takes for this challenge, and want to help Monese continue building a world-class support team, then you found the right opportunity!

Requirements

Here are some of the tasks that you will be doing:



WHAT YOU’LL NEED



Benefits

Benefits of working at Monese:

Sounds like something for you?

Then please send us your CV and cover letter. And be quick to apply, as we will start reviewing the applications and meeting the candidates immediately.

Apply for this job