Customer Support Operations Manager - Lisbon

Lisbon, Portugal · Customer Support

Description

ABOUT MONESE

At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody.

Monese serves millions of customers in the UK and Europe, and we are adding new services on a regular basis.

Our fast growing team is located in London (UK), Tallinn (Estonia), Berlin (Germany) and Lisbon (Portugal). By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.

ABOUT THE ROLE

We are looking for an experienced Operations Manager that will help lead and scale our fast-growing Customer Support team in Lisbon.

You will have the opportunity to shape the way we support our customers, while mentoring and leading a group of Team Leaders and Support Representatives.

Working closely with the Head of Customer Loyalty, you will be key to implementing the vision of the department, while aiming to provide every single customer that contacts Customer Support a unique and world class experience.

This role will be focused on the Lisbon team, but you will get the chance to work closely with other Operations and Support Managers, across our global offices.

If you believe in mentoring and developing people, working with data and helping out customers, then this might be the job you’re looking for!


Here are some of the tasks that you will be doing:

Requirements

WHAT YOU’LL NEED

Benefits

Benefits of working at Monese:

Sounds like something for you?

Then please send us your CV and cover letter. And be quick to apply, as we will start reviewing the applications and meeting the candidates immediately.

Apply for this job