Customer Support Training Manager

Tallinn, Harju County, Estonia · Customer Support



At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anyone in the world who needs a bank account can get one. By using leading edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for anybody.

Monese serves millions of customers in the UK and Europe, and we are adding new services on a regular basis.

Our fast growing team is located in London (UK), Tallinn (Estonia), Berlin (Germany) and Lisbon (Portugal). By working with us, you will be part of a carefully selected team who are great at what they do and share the belief in our mission of making banking available to everybody. We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.


Do you love watching DIY tutorials, where with limited experience, you end up building a castle by yourself?

Then you’re the right person for the job, because that’s how we want to empower our Customer Support team (and who knows, maybe build a castle too!).

We are looking for a Training Manager to join our high-performing and fast growing Customer Support team.

In this role, your first 4-6 months won’t be boring at all - don’t believe us? Well, here are some of the “small” things you would be focusing on:

Still not convinced? Ok, fair enough - here is a bit more detail on how impactful this role is:

These are some of the big rocks we’re looking to achieve in the first 4-6 months.




Benefits of working at Monese:

Sounds like something for you?

Then please send us your CV and cover letter. And be quick to apply, as we will start reviewing the applications and meeting the candidates immediately.

Apply for this job